Privacy Policy
Effective Date: January 15, 2025
Urban Van (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our websites, onlineplantnursery.in, and urbanvan.in (collectively, the “Websites”).
About Us
Urban Van is a brand owned by Avanya India (avanya.in), headquartered in Chandigarh, India.
Information We Collect
We collect two main categories of information on our Websites:
- Personal Information: This information can identify you as an individual and includes details like:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (limited details collected by payment gateways)
- Information collected through social media login (e.g., Facebook, Google)
- Non-Personal Information: This information does not identify you as an individual and may include:
- IP address
- Browser type
- Device information
- Browsing history on our Websites (e.g., pages visited, products viewed)
- Information collected through cookies and similar technologies
How We Collect Information
We collect information through various methods on our Websites:
- Information you provide directly: You may provide personal information when you create an account, place an order, subscribe to our newsletter, or contact us.
- Information collected automatically: We use cookies and similar technologies to collect non-personal information about your browsing activity.
- Third-party integrations: We use third-party services like Google Analytics, Google Maps, Facebook Pixel, Shiprocket, PhonePe, and Razorpay. These services may collect information about your activity on our Websites. Please refer to their respective privacy policies for more details.
Use of Information
We use the information we collect for various purposes, including:
- To process your orders and deliver your plants
- To provide customer support and respond to your inquiries
- To personalize your experience on our Websites
- To send you marketing communications (with your consent)
- To analyze website traffic and improve our services
- To comply with legal and regulatory requirements
Data Sharing and Disclosure
We may share your information with third-party service providers who help us operate our business and fulfill your orders. These providers are contractually obligated to protect your information and use it only for the purposes we have specified.
- Third-Party Service Providers:
- Delivery: We share your shipping address and other necessary details with Shiprocket to facilitate order fulfillment.
- Payments: We use PhonePe and Razorpay to process payments securely. These platforms may collect your billing information.
- Analytics and Marketing: We use Google Analytics, Google Ads, and Facebook Pixel to understand website traffic and deliver targeted advertising.
- Maps: We use Google Maps to display our locations. Google may collect your location information for this purpose.
- Legal Requirements: We may disclose your information when required by law, court order, or government request.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. We use a combination of security measures, including encryption, access controls, and firewalls.
WordPress Security
Our Websites are built on WordPress, a popular platform with built-in security features. We also implement additional security measures to further protect your information.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You have certain rights regarding your personal information:
- Access and Update: You can request access to your personal information and request corrections to any inaccuracies.
- Deletion: You can request the deletion of your personal information.
- Consent Withdrawal: You can withdraw your consent to the collection and processing of your personal information at any time by contacting us.
To exercise your rights, please contact us at info@urbanvan.in.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store certain information. You can disable cookies through your browser settings. However, this may limit your ability to use certain features of our Websites.
Children’s Privacy
Our Websites are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have inadvertently collected information from a child under 13, please contact us at info@urbanvan.in, and we will take steps to delete such information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our Websites.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: info@urbanvan.in
- Phone: +91 91155 49989, +91 62390 29274
Disclaimer
This Privacy Policy is for informational purposes only and does not constitute legal advice. You should consult with a legal professional for advice on specific legal issues.
Compliance with Indian Laws
This Privacy Policy complies with applicable Indian laws and regulations, including the Information Technology Act, 2000 and the Rules thereunder.